Frequently Asked Questions

Everything you need to know about bringing Wiltshire quality into your home.

What is the standard shipping timeframe for furniture and decor?

Most in-stock items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.

Do you offer international shipping?

Currently, Wiltshire ships within the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery progress through the 'Order Status' page on our website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your wood products sustainably sourced?

Yes, we prioritize ethical sourcing. All Wiltshire wooden furniture is crafted using FSC-certified timber to ensure environmental responsibility and long-lasting quality.